Address: 54/F, One Island East, 18 Westlands Road, Quarry Bay, Hong Kong
Tel: (852) 2231 1222 (reception)
Email: enquiry@sfc.hk (general enquiries)
Thank you for visiting our website. You are welcome to contact us with your questions or comments.
Please note that our enhanced procedures for handling general enquiries and complaints are now in place. Under the new process, in order for us to handle your enquiry or complaint more efficiently, members of the public should make enquiries in writing or file complaints with the SFC via our online Complaint Form (see below for details).
By electronic submission
If you have any enquiries, please write to us at enquiry@sfc.hk, or any of the relevant e-mail addresses listed below. Before contacting us, please refer to our FAQs where you may quickly find the information you seek. For general enquiries, we may only be able to provide publicly available information published on our website.
If you wish to lodge a complaint against intermediaries and market activities, please complete our Online Complaint Form. You can visit “Against intermediaries and market activities” for details.
If you wish to file a complaint against the SFC or its staff, please see “Against the SFC” for details.
Please keep in mind that we may not be in a position to answer questions about all topics, for example, when a matter is subject to investigation. Most regulatory filings, applications and disclosure notifications can be sent to us using (Web-based INteGrated Service), a dedicated online platform for submitting information electronically to the SFC.
To ensure your enquiry is handled promptly, please write to the most relevant e-mail address below and provide us with your name and valid contact information so that we can get back to you. If in doubt, please write to us at enquiry@sfc.hk.
To avoid misdirection of your enquiry which may delay our response, please do not send your enquiry to more than one SFC e-mailbox.
| Type | email address |
|---|---|
| General enquiries, comments and suggestions (see FAQs) | enquiry@sfc.hk |
| Media enquiries | pressteam@sfc.hk |
|
Licensing-related enquiries Private equity firms enquiries Family offices enquiries |
|
| Listing and takeover matters | cfmailbox@sfc.hk |
| Open-ended fund companies matters | ofc-enquiry@sfc.hk |
| Real estate investment trusts matters | REIT-enquiry@sfc.hk |
| Publicly offered unit trusts and mutual funds matters | funds-enquiry@sfc.hk |
| Short position reporting | shortpositions@sfc.hk |
By post
Our postal address:
麻豆传媒
54/F, One Island East
18 Westlands Road, Quarry Bay, Hong Kong
If you wish to submit documents by hand delivery, please go to the Reception located on 38/F, One Island East, 18 Westlands Road, Quarry Bay, Hong Kong.
By phone and fax
Whilst we encourage enquiries put to us in writing, we continue to handle technical questions specific to the SFC’s regulatory remit from members of the financial industry by phone or fax. Please dial or fax to the contact number most relevant to the subject matter of your enquiry (see the table below).
Contact numbers
| Tel | Fax | |
|---|---|---|
| Specific enquiries | ||
|
(852) 2231 1222 Press 1 after language selection |
(852) 2501 0375 |
|
(852) 2231 1222 Press 2 after language selection |
(852) 2526 5304 |
|
(852) 2231 1222 Press 3 after language selection |
(852) 2877 0318 |
|
(852) 2231 2400 | (852) 2877 0318 |
|
(852) 2231 1216 | (852) 2810 5385 |
|
(852) 2231 1008 | (852) 2810 5385 |
|
(852) 2231 1222 | (852) 2810 5385 |
|
(852) 2231 1210 | (852) 2810 5385 |
|
(852) 2231 1222 | (852) 2521 7917 |
|
(852) 2231 1222 | (852) 2521 7917 |
|
(852) 2231 1222 | (852) 2521 7929 |
|
(852) 2231 1860 | (852) 2293 4901 |
| Reception | (852) 2231 1222 |
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For service quality assurance, all phone conversations conducted through the reception line will be recorded.
Call termination policy
We have formulated a Call Termination Policy to ensure efficient use of our resources. In the event that a caller is unreasonable, vexatious or uses foul or abusive language during a telephone conversation with an SFC employee, the caller will be informed that the call will be terminated if the use of such language or the inappropriate behaviour continues. If the caller continues to use such language or behaves inappropriately, the SFC employee will ask the caller to put the matter in writing and terminate the call.
When we respond
Depending on the nature of the issue and its complexity, we may not be able to respond to your enquiry immediately. We pledge to give preliminary replies to general enquiries within five business days. However, it may take longer for particularly complex enquiries.
Last update: 29 Oct 2024